Terms of Service
REFUNDS:
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- Pay-As-You-Go rates: Unused hours are completely refundable.
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- Pre-Paid Discount Package or Full Course: Once we have received payment, unused hours are not refundable. However, hours expire after 1 year and are transferable to family and friends. Hours can be used towards any of same class subjects. Registration and materials fees are non-refundable.
INVOICES & PAYMENTS (PLEASE READ THOROUGHLY)
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- Important Requirement: You are required to keep a credit card number or checking account information on file at all times as per our Overdue Policy.
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- Overdue Policy: If your invoice is overdue, we will automatically charge your credit card or withdraw funds from your checking account for the entire amount due (including pre-payment). Services will be suspended if your credit card or checking account on file is not approved for the total amount due.
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- Pre-Payment Policy: We require all clients to be pre-paid at all times. We have two payment options: Pre-Paid Discount Packages/Full Course or By-The-Hour.
We recommend a Pre-Paid Discount Package to save money, and avoid making payments every session.
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- Tutors do not handle payments. Please open your invoice immediately as payments are due approximately 3 days after you receive your invoice.
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- We email monthly invoices detailing your session(s) and pre-payment due.
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- A $35.00 fee will be charged on any returned check (including electronic checks).
CANCELLATIONS:
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- You may cancel 24 hours before the session at no charge. If you must cancel beyond our deadline, you will still be responsible to cover payment for the session in full. If you are having difficulty contacting your tutor to inform him/her of the cancellation, feel free to contact our offices.
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- If you do not attend the session or cancel before 24 hours of the scheduled time you will be charged for the full session.
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- If you decide to end the session early, you will be charged for the full length of the scheduled session.
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- In order to cancel services permanently, you are required to contact our office directly.
SCHEDULING AND COMPLETED SESSIONS:
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- Our staff only handles initial scheduling matters. All students should uphold a regular schedule. Once you have been appointed a tutor, any scheduling matters (e.g. extra sessions, cancellations, make-up sessions, etc.) may be managed directly between you and your tutor or between our staff.
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- If you should go over the pre-paid hours in your Pre-Paid Discount Package or Full Course, you will be required to pay for them, as we are not responsible to notify you of your expired/expiring package. You may always call in and ask.
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- Obligations to pay for services rendered are not contingent on parent signature.
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- If clients does not pay all amounts due on time and collection action is necessary to collect the amount due, then client agrees to pay all costs of collection, including reasonable attorney fees.
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- Any dispute arising under the terms of conditions of this agreement shall be submitted to a court of competent jurisdiction within the Los Angeles municipal or superior court district.
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- If the tutor is unable to help you within the first hour, then your next hour with another tutor will be free! We are committed to providing you with the best tutor possible.